Need help or support?

Support hours

Our support team are available from 8.30am to 6pm, Monday to Friday and provide support over the web, chat, and phone, including public holidays.

Priority levels

When a support ticket is submitted to our support team, it will be classified according to the following Priority levels:

  • Priority 1 – Urgent
  • Priority 2 – High
  • Priority 3 – Normal
  • Priority 4 – Low

Target response times

Our target response time for a support ticket will be from the time we receive your a support ticket:

  • Priority 1 – Urgent: 1 Hour
  • Priority 2 – High: 4 Hours
  • Priority 3 – Normal: 24 Hours
  • Priority 4 – Low: 24 Hours

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