Returns policy

You have 28 days to notify the vendor about your return from the date you received it and a further 14 days to send them back. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

To cancel your order, return or to exchange a product you need to Contact the vendor directly. You can notify a vendor by clicking ‘my orders’ within the menu, picking the order you want to return and then click on the vendor and then click ‘support’ giving your order number.

Should you contact the Shopli team we will help to facilitate your refund but this may cause a slight delay.


Once the vendor receives your item, they will inspect it and notify you that they have received your returned item. The vendor will notify you on the status of your refund after inspecting the item and if your return is approved, the vendor will initiate a refund to your credit/debit card (or original method of payment) within 14 days of receipt of the returned goods.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.